ISO20000認證 深圳ISO20000體系認證服務審核員
ISO 20000是面向機構的IT服務管理標準，目的是提供建立、實施、運作、、評審、維護和改進IT服務管理體系(ITSM)的模型。建立IT服務管理體系(ITSM)已成為各種組織，特別是機構、電信、高科技產業等管理運營風險不可缺少的重要機制。
職位信息
Overview / Purpose of the position
職位目標
To conduct on-site assessments against the requirements of relevant standards or specifications.
根據認證認可準則，按照相關法規及國際標準對客戶質量管理體系及產品進行符合性審核。
To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
撰寫審核報告，對于證書的發放提出專業意見。
To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk.
向客戶提供BSI專業的解決方案以提高客戶業績， 防范企業運營風險。
Responsibilities & Accountabilities
工作職責
Undertake management system assessments in accordance with BSI requirements.
依據 BSI要求開展ISO/IEC 27001等系列相關信息安全的標準或ISO/IEC 20000信息技術服務管理體系認證的系統審核程序。
Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
撰寫審核報告，溝通審核發現，并確保客戶理解審核結果和改進的方向，從而使客戶按照要求進行糾正措施的改進。
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
依據 BSI政策、流程和規定期限，對證書簽發， 重簽發或撤銷提出推薦的建議。
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
領導和指導審核組，保持優質的服務質量，在客戶和團隊內保持良好的工作關系。
Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
與部門團隊密切合作，從而維系與客戶的良好合作關系和發掘新的業務機會，提升現有客戶的滿意度。
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
與部門團隊密切合作，及時準確反饋重要信息，確保客戶資料和記錄的更新和完整，滿足公司內部合規及相關審核的要求。
Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
充分運用時間，合理安排工作量，達到卓越運營。
Maintain and develop assessment skills and technical and management system standards knowledge.
不斷提升審核技能和學習質量管理體系標準相關知識。
Provide technical support to clients through business development, sales and customer service staff.
協助業務開發、銷售和客服人員對客戶進行技術支持。
Person Specification
任職資格
Bachelor degree or above; Degree in IT, Information Security or Computer Science related
本科及以上學歷; 信息安全或計算機相關專業
An professional with qualification of ISO 27001& ISO 20000 /GBT 24405&ISO 9000 or ISO22301
具備ISO 27001& ISO 20000 /GBT 24405&ISO 9000 或 ISO22301專業認證， (CCAA 國家注冊審核員資質;ISMS/ITMS 審核員資格)
Good verbal and written communication skills in English
優秀的英文書面和口頭表達能力
Minimum 3 years IT working experience or software, data center & cloud computing background preferred
3年及以上IT從業經驗或軟件、數據中心和云計算工作背景優先
Commercial understanding of compliance industry, minimum 2 years quality system management work experience is preferred
了解審核行業， 至少二年的質量管理工作經驗為佳
Knowledge of business processes and application of quality management standards
熟悉了解業務流程和質量管理體系的運用
Be self-motivated, flexible, and have excellent time management/planning skills, attention to details
辦事積極主動， 靈活變通，有良好的時間管理和組織規劃能力，認真仔細
Can accept business trips and audit work by client onsite
能夠出差去客戶公司進行審核工作職責
Good public speaking and business development skill will be considered advantageous
有良好溝通能力和業務開發技巧者優先考慮
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